Comments on: Research on Library Customer Service: we know how to satisfy your info needs http://bruceharpham.ca/2009/10/research-on-library-customer-service-we-know-how-to-satisfy-your-info-needs/ Examining libraries, records management and emerging media trends Tue, 29 Nov 2011 21:14:08 -0500 http://wordpress.org/?v=2.9.2 hourly 1 By: Bruce http://bruceharpham.ca/2009/10/research-on-library-customer-service-we-know-how-to-satisfy-your-info-needs/comment-page-1/#comment-576 Bruce Wed, 21 Oct 2009 02:52:36 +0000 http://bruceharpham.ca/?p=532#comment-576 Thanks for commenting, Bronwen. It is interesting (and encouraging) when we see colleagues sensing out these kind of best practices on their own. I do think it is worthwhile periodically consulting the literature to see if there are ways we can work better though. Thanks for commenting, Bronwen.

It is interesting (and encouraging) when we see colleagues sensing out these kind of best practices on their own. I do think it is worthwhile periodically consulting the literature to see if there are ways we can work better though.

]]> By: Bronwen http://bruceharpham.ca/2009/10/research-on-library-customer-service-we-know-how-to-satisfy-your-info-needs/comment-page-1/#comment-575 Bronwen Wed, 21 Oct 2009 01:53:40 +0000 http://bruceharpham.ca/?p=532#comment-575 Thanks for these Bruce! I have noticed that some of my colleagues will get up from their chairs behind the reference desk and go and meet the client, instead of waiting for them to come to them. It makes people feel welcome, and also gives the librarian a head start in identifying "challenging" clients and directing them where they need to go. Thanks for these Bruce! I have noticed that some of my colleagues will get up from their chairs behind the reference desk and go and meet the client, instead of waiting for them to come to them. It makes people feel welcome, and also gives the librarian a head start in identifying “challenging” clients and directing them where they need to go.

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